Question 1

Am I in the right place?

Accepted Answer

If you're looking for North Madeira Guesthouse, North Madeira Hostel, Traxx Hostel or Madeira.Life then yes! You're here! Welcome :-) You've found us.  And sorry about the confusing names - we're new to this and we somehow ended up using several different names.  Soon we'll be using just one brand.

Question 2

Where's my room or bunk?

Accepted Answer

Our bunk rooms are located on the ground floor and are accessed directly from the terrace.
Private rooms 2–6 are upstairs, reached via the stairs from the lounge, just inside the front door.
The apartment (Room 1) has its own entrance, up the exterior stairs at the rear of the building.

Question 3

How do the key code / door locks work?

Accepted Answer

Everyone's code is unique.  It is generated after you compete the self check with your passport number and date of birth (you should have received a message with a link to complete this)

Your code opens your room and the front door, and only last for the duration of your stay.
You code will only work from 3pm on your day of arrival!
Here's an important 26 second video on how to use them.
Please ignore the code used in the demonstration. If you haven't received your code, please whatsapp us and we'll send it to you. (whatsapp button on website banner)

Question 4

Help! I still can't get in

Accepted Answer

The front door is open from 8am until about 11pm. One of us is usually around for most of the day too.  After this time, if you can't get into using your code, or you can't get into your room.  Try calling us. (whatsapp button on website banner)  NB: We set our phone to silent when we're asleep - so if we don't answer please come and knock on the door of our mini house (it's the small stone building to the rear of the guesthouse / on the entrance to the carpark)

Question 5

I didn't receive my access code

Accepted Answer

Don't worry! It's probably the technology letting us down.
The codes should be automatically created after you complete the self check-in form (link sent to you in a message). A day before you arrive, you should have received the code by email (please check your spam).
If you don't have it - please send us a whatsapp (whatsapp link at on website banner) and we'll sort it :-)

Welcome to Madeira.Life!

Am I in the right place?

Where's my room or bunk?

How do the key code / door locks work?

Help! I still can't get in

I didn't receive my access code